Shipping & Delivery
SHIPPING POLICY
We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that Goldmark Oakham does not ship to PO boxes, APO/FPO addresses or hotels.
*Saturday and U.S. federal holidays will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Client Relations Center. This service as well as express shipping may incur more specific charges. Please contact us for more specific information.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email.
When ordering on the Platform or through the Client Relations Center, you will receive an email notification with the tracking information related to the delivery of goods.
Each delivery package will contain, in addition to your purchased Goldmark Oakham product: (i) all related accessories, if any; (ii) Product User Guide, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable; (iii) printed gift note(s) containing your message, if so requested by you when you place your order; (iv) the packing slip without price.
Goldmark Oakham insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Goldmark Oakham product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Goldmark Oakham and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
PRICES, TAX AND SHIPPING COST
All prices shown on the product pages of the Platform or quoted by the Client Relations Center are in U.S. Dollars.
Goldmark Oakham reserves the right to modify prices and delivery costs at any time without prior notice.
Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Platform order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.
The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order. Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
Please note that if you exchange your Goldmark Oakham creation at certain Goldmark Oakham boutiques you will be subject to any jurisdictional tax differences, from taxes originally paid on your Goldmark Oakham creation.
REVIEW AND CONFIRMATION
You should carefully check and confirm all details on the payment page before placing your order through the Platform, including without limitation the particulars of each sale. In the case of an order being placed through the Client Relations Center, the Goldmark Oakham Ambassador may verbally ask you to confirm the details of your order.