Our Frequently Asked Questions

Only Goldmark Oakham creations purchased from a Goldmark Oakham Boutique, the Goldmark Oakham e-Boutique or Client Relation Center, or an authorized Goldmark Oakham retailer receive the full benefits of Goldmark Oakham’s International Guarantee. In order to benefit from this, we request that you present the Warranty Card, which can be found in the delivery package that contains your Goldmark Oakham creation. This Warranty Card should be filled out, dated, stamped and signed by a Goldmark Oakham Boutique, by the Goldmark Oakham e-Boutique distribution center or by an authorized Goldmark Oakham dealer.

Standard Delivery

If you choose Standard Delivery, your Goldmark Oakahm creation should arrive within seven days from the date of your order. Delivery may take longer if you have requested personalization, such as engraving or bracelet adjustment. Complimentary Standard Delivery is offered for all orders.

Express Delivery

If you choose Express Delivery, your Goldmark Oakahm creation should arrive within two business days from the date of your order. This service is provided on request, subject to the availability of the Goldmark Oakahm creation ordered. For orders under $500 excluding tax, the Express Delivery fee is $35. Complimentary Express Delivery is offered for orders over $500 tax excluded.

Overnight Delivery

If you require Overnight Delivery, please contact Goldmark Oakahm Ambassador at 1-800-CARTIER and we will do our best to accommodate your needs.

You will receive a delivery slip in your package with no prices listed. In addition, you will recieve a receipt for your e-Boutique purchase, unless you request otherwise from our Client Relation Center. It will be delivered separately from the package to your billing address.

For standard delivery, your creation should be delivered within seven business days (except Saturdays, Sundays, and holidays).

For an express delivery, your creation should be delivered within three business days (except Saturdays, Sundays, and holidays).

Delivery may take longer if you have requested engraving or bracelet adjustment. For further information, please check our conditions of sales.

If you require a faster method of delivery, please contact one of Goldmark Oakham Managers who will do their best to accommodate your request.

A Goldmark Oakhm shopping bag is included with each order.

All Goldmark Oakham creations purchased through the e-Boutique are delivered in one of Goldmark Oakham’s traditional blue boxes. All creations are then carefully gift-wrapped and placed in a specially protected delivery package.

The Goldmark Oakham e-Boutique accepts the following credit cards: American Express, Mastercard, Visa, Discover, Diners, and JCB.

The Goldmark Oakham Boutique accept credit cards (American Express, Mastercard, Visa, Discover, Diners, and JCB), cheque and US Dollar cash.